Genway Security Technic Co.,Ltd.
About Service
Service Flow
Training Service
FAQ
 About Service

Service Tenet:
  5S—SMAIL,SPEED,SINCERITY,SMART,STUDY.
Smile: Smile from the bottom of the heart and service with courtesy and passion.
Speed: Response in time and handle quickly with high efficiency.
Sincerity: Base on reliability and trust and service with all our heart.
Smart: Base on humanness and service with smartness and heart to heart.
Study: Enrich the Product Knowledge and service normatively.

Before Sales' Service:
  Establish an acknowledged, well communication and mutual-trust
with our customers. Service the customers with sincerity and offer them with workable solutions.

After Sales' Service:
  Personalized Plan:
Act according to actual circumstances and offer the workable solutions.
Well communication
Assign the highly experienced engineer to fully communicate with the customers.
Strict training:
Training before work, technology training and off-office training. Make sure that all the service people have skilled technology.
Professional equipment:
Our company provide all the service people with professional and newest equipment.
We have integrated and high-efficient service network. There are a calling center in our headquarters which can pass the customer’s suggestions, complain, ideas and repair request to the corresponding department at an early day.

Customer Service Slogan:
  Customer Service Oriented

Customer Service Purpose:
  Ensure the customer’s requirement can be accurately met to increase the customer satisfaction and loyalty, and also improve the brand image vice versa.

Customer Service Meaning:
  To increase the customer satisfaction is a systematic operational philosophy, it is based on all the excellent jobs done through the service process. We dedicate to gain continuous thrift in the competitive market place by delivering the top quality service.
ABB Genway Xiamen Electrical Equipment Co,. Ltd.
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